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User guide

Your Sanabil guide

Choose what you want to do. Three steps and a short video for each topic.

Programs

Watch the short guide0:35Standard Arabic audio
Video transcript

To register for a Sanabil program, choose one and check the age group, dates and fees. You can register with or without an account. As a guest, verify the email address, then complete the participant’s details. When space is available, acceptance is direct. Complete payment for a paid program. Exemptions, exceptions and waitlists are reviewed first, without payment.

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  1. Choose a program and check the age group, dates and fees.
  2. Register with or without an account. Guests first verify the parent’s or applicant’s email, then complete the details.
  3. Submit, continue to payment if required, and check the confirmation.

Ordinary registrations are accepted directly when space is available. Exemptions, exceptions and waitlists need review without advance payment.

Events

Watch the short guide0:37Standard Arabic audio
Video transcript

Open Events and choose an upcoming event. None were upcoming when recorded; these are past examples. Check the date, place and price. When booking opens, choose tickets and quantities and enter your details. Creating an account is optional. Pay if required and keep your confirmation and tickets. Past events cannot be booked, and a waitlist does not confirm a place.

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  1. Choose an upcoming event and check the place, time and price.
  2. When booking is open, choose tickets and quantities and enter the required details. An account is optional.
  3. Pay if required and keep the confirmation and tickets.

Past events are closed. A waitlist is not a confirmed ticket. There were no upcoming events when this video was recorded.

Account and sign-in

Watch the short guide0:38Standard Arabic audio
Video transcript

To sign in without a password, open Sign in and choose the password-free option. Enter your account email, then open the link or use the code. Both are single-use within ten minutes. Keep them private. For a new account, choose Create account. Use at least eight characters; numbers and symbols are optional. Read the declarations and verify your email.

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  1. Already have an account? Choose sign in without a password and enter your account email.
  2. Open the email link or enter its code. Use these yourself and keep them private.
  3. To create an account, enter your details and a password of at least 8 characters, read the declarations and complete verification.

Creating an account is optional for registration. Numbers and symbols are optional; choose an uncommon phrase. The sign-in link and code are single-use and expire in 10 minutes.

Payments and invoices

Watch the short guide0:39Standard Arabic audio
Video transcript

For a paid program, check the fees first. After direct acceptance, you can pay the first invoice immediately on a secure payment page. Later invoices arrive by link, without automatic debit. If you registered for a program without an account, use secure access with the same email address. Do not pay during exemption or waitlist review. If payment stops, check its status before trying again. For help, contact us with your reference.

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  1. Review the fees and total before registering. For paid programs, the first invoice is available immediately after acceptance.
  2. Complete payment on the provider’s secure page, then return and check the status.
  3. Later invoices arrive by link. For programs booked without an account, use secure access with your registration email.

Do not pay while an exemption or waitlist is under review. Program fees are not automatically debited. If the status is unclear, contact us before paying again.

Volunteering

Watch the short guide0:35Standard Arabic audio
Video transcript

To volunteer with Sanabil, open the opportunities and choose what fits your time and skills. Read the role and volunteer requirements. The activity’s target audience may differ from the requirements for volunteering. Enter your name, email and phone. You may add availability and skills. An account is optional. Send your offer and await the team’s reply; submission is not final acceptance.

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  1. Choose an opportunity that fits your skills and availability, and read the volunteer requirements.
  2. Enter your name, email and phone. Add your availability and skills if you wish.
  3. Send your offer and look out for a reply from Sanabil. Creating an account is optional.

Sending an offer does not confirm acceptance into the team. An activity’s audience can differ from its volunteer requirements.

Donations

Watch the short guide0:34Standard Arabic audio
Video transcript

To donate, choose a package or amount. This is the real form; no payment is made during the guide. Choose the frequency: one-off or recurring, then enter your details. Creating an account is optional. Review the total, pay securely and keep your receipt. Recurring donation requests via a link do not debit automatically; you can ask to stop future requests.

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  1. Choose a package or your own amount.
  2. Check the frequency: one-off or recurring, then enter your details.
  3. Review the total, pay securely and keep your receipt. An account is optional.

Choose the frequency deliberately and read the payment summary. Recurring donation requests sent by link do not debit automatically; you can request an end to future requests.

Recorded on the real Sanabil website on 30 October 2026, with a generated Arabic voice. Recording stops before submitting forms or paying; subsequent steps are explained in the narration. Dates and availability change; always follow the current page.